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The Bar For non Automotive Related Chat |
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#1 | ||
MIGHTY MAGPIES 2010
Join Date: Oct 2006
Location: yarram se vic in the shed listening to pinkfloyd and rubbing panels
Posts: 3,081
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gday guys thought i would try and start a new thread. Dont no about you's guys but im just about fed up going into shops and trying to buy things you ask the counter staff for some help tell them want you want and they a give you a stare of disscontent and "say sorry your asking the wrong person i dont know" like an experience i had yesterday i went into a paint shop to buy some supplies for my restoration i asked what i could put paint wise on the inner guards of my project the guy stared at me and said "your asking me the wrong questions i dont know" there where only 2 staff in the shop so just wondering if anyone else has had the type of experience and if so just like some comments on your experiences.
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#2 | ||
Back in a Ford
Join Date: Jan 2006
Location: Central Australia
Posts: 2,620
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You know what annoys me...
When I walk into a retail shop, and not one staff member will get off their backsides to ask if I need assistance/Can I help with anything... If they can't be bothered asking, then I really can't be bothered spending. I am in sales too. As soon as a customer hits the door, I am up and walking towards them to help them out. It's really not that hard! Cheers Darran
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Back in a Ford! 2020 Ford Ranger XLT Hi Rider! |
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#3 | ||
Join Date: Dec 2004
Posts: 9,292
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may or may not be related.
i needed rear brake pads for my ZL. Auto barn had Bendix Premiums for something like $70 so i said id look around as i had to buy front pads too. went to repco and asked for " the cheapest rear pads you have for a ZL". he looked it up and it came back as Ferrodo (which are pretty crap) for $68. i said dont worry about it, ill go back and get the Bendix from Autobarn......it was at that point he said he had another brand which he could do for $30 brand new in box. isnt that exactly what i asked for in the first place........... |
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#4 | |||
Join Date: Dec 2004
Posts: 9,292
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Quote:
seriously, give the customer a few minutes to look around. on the other hand if i walk into a place knowing what i want (but would like some advice/guideance)....looking around for assistance in my purchase, hanging around the one area trying to get someones attention and no one comes to help, that is just as bad as being pounced on. there is a fine line in sales. know what service your customer wants as soon as they walk through the door. |
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#5 | ||
Back in a Ford
Join Date: Jan 2006
Location: Central Australia
Posts: 2,620
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Let me rephrase that! :P
I get up from my desk, and head to the front counter to serve them. 90% of the time my clients know what they are after, so it's just a matter of printing the invoice. Cheers Darran
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Back in a Ford! 2020 Ford Ranger XLT Hi Rider! |
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#6 | ||
MIGHTY MAGPIES 2010
Join Date: Oct 2006
Location: yarram se vic in the shed listening to pinkfloyd and rubbing panels
Posts: 3,081
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i know what you mean nothing worse than a pushy sales persons but seriously if you walk into shop there nothing worse than standing there for ten minutes or so with you finger up you behind waiting for someone to serve you
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#7 | |||
I love AU XR8s
Join Date: Apr 2006
Location: Gold Coast QLD
Posts: 1,382
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I work in retail... and used to hear these complaints all the time as supervisor of checkouts at a department store...now i have changed jobs and have nowhere near as much contact with customers and it is GREAT!...And i am considered a 'people person'. I think that there is an evolving 'customer problem' as well, customers are ruder, more impatient, more dismissive and think much more highly of themselves.
Here are a few points to consider however... There is a difference between sales and retail. Not everybody who works in a retail outlet knows everything about every product/service they have or the uses and applications of such products. They are people too and they have good and bad days, many tend to be uni students and at this time of year it is final exams... The assistant is merely a reflection of the company. Typically, bad management, awful working conditions, value of customer to company will be displayed through the staff and their actions. Sales assistants get abused from both sides of the fence, the customer who is unhappy that there are not enough staff to help them and the manager who demands that the same job and level of service be done with less people. Some people just dont give a ***** about other people. These people can end up in any field from sales to teaching, nursing to telemarketing.
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FPV & XR Owners Club of Qld
Want more info on our club? fpvxrqldinfo@gmail.com or see our Club Section My Garage: AU II XR8 Sedan "Lil T" Hyundai i30 SR yeah baby! |
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#8 | |||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: North Brisbane
Posts: 8,529
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I agree with most posts so far
![]() But what ticks me off is rude customers.... ![]() Or ones that decide they are too damn lazy to put their blasted shopping trolleys in the trolley bay (Gawd forbid that would be too sensible ![]() ![]()
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#9 | ||
MIGHTY MAGPIES 2010
Join Date: Oct 2006
Location: yarram se vic in the shed listening to pinkfloyd and rubbing panels
Posts: 3,081
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ok ok so there are the good points also the bad points but remember the old saying the customer is alway's right for without them there would be a lot of people out of work and as for staff not knowing about the products being sold in said outlets or department's maybe they should be put in the department's that they know about or maybe there is a thing called training
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#10 | |||
Focus on my Focus
Join Date: Dec 2005
Location: Canberra
Posts: 820
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Quote:
But back on topic, I find it funny that whenever I am browsing, I get the best service but when I actually go there looking for something specific, I can't get any help at all.
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Now: 2006 Ford Focus LX Manual in Satin White Wife: 2013 Kuga Titanium in Frozen White Then: 1990 Ford Laser - Assasinated by a 76 year old man who failed to give way. Now normally when we have these races, Jeremy goes in the car and says "Powerrr" alot.... - James speaking about Jeremy (Top Gear S7 E05) American parts... Russian parts... ALL MADE IN TAIWAN! - Russian guy in Armegeddon |
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#11 | ||||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: North Brisbane
Posts: 8,529
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Quote:
In saying that though, if the person doesn't know then surely someone else in the shop should.. I know that at work if the other bloke there doesn't know the answer he immediately grabs my attention to get the answer for the customer (and yeah, sometimes I bluff my way through things too ![]()
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#12 | ||
Moderator
![]() ![]() Join Date: Jun 2006
Location: Foothills of the Macedon Ranges
Posts: 18,528
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Hardware shops and Autobarn have one thing in common.
When I dont need assistance from a shop assistant they come, but when I do need assistance, they're nowhere to be seen. |
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#13 | ||
Regular Member
Join Date: Jan 2005
Location: victoria
Posts: 495
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yes i have found this particularly when going out to buy electrical goods Tv, Laptops Dvd Stereos etc......
I know majority of retail staff are uni students etc, but it is a reflection on the company if they offer poor service. At the end of they day they are employed to do a job. no for my biggest hate..... the old "are you right there sir" reply "yeah.. just looking" and then they follow you around the store making remarks about items, or this is particulary evident at vehicle dealerships (which is totally different again) and small stores. I know im a particularly difficult customer myself.... so i respect that when dealing with customers to a point, but as FIERY said i cant stand rude customers. Some people are just so rude, and impossible to deal with but thats life i guess. |
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#14 | ||
MIGHTY MAGPIES 2010
Join Date: Oct 2006
Location: yarram se vic in the shed listening to pinkfloyd and rubbing panels
Posts: 3,081
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not only auto barn but i have found the servivce in super you know who i mean [lol] absolutly woefull if you cant see what you want youve got to look it up in a parts book fair dinkum what do they think we are spare parts salesmen ha ha
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#15 | |||
Powered by Tickford
Join Date: Dec 2004
Location: In a glass case of emotion
Posts: 901
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Quote:
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https://i.ibb.co/mF6pJgR/AUIIXR8.jpg SILHOUETTE AUII XR8 Leather, Premium sound, Momo S/wheel & gear knob, Sunroof, 20" Advanti Desires, Bulge, XR50 Front, Pacemaker extractors, Ballistic cats, 2.5" cat back system, Rebel bar & skirts, XR scuff plates, Kings SL & SSL springs |
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#16 | ||
FF.Com.Au Hardcore
Join Date: Apr 2005
Location: Canberra
Posts: 13,372
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The worst thing is people working for a business who have absolutely no idea about the type of business they are in. Example people who work for an auto store and have no idea about cars!
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#17 | ||
NF Fairlane ghia
Join Date: Aug 2006
Location: Gold Coast - upper coomera
Posts: 57
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What annoys me more than waiting at a counter for service is when you've made eye contact and they have acknowledged you by saying 'ill be right with you', they carry on messing around with whatever they are doing, then the phone starts ringing and they drop what they are doing and go behind the counter and answer the blasted thing.. that really gets me, I have been known to stand there until they hang up then stare at them with a blank look and turn and walk out.. Im not the type to get wound up by much, but that one just does me in.
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#18 | |||
Lost Cause
Join Date: Jan 2006
Location: Melbourne
Posts: 54
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Quote:
My 3.5c (2c + levy to cover price of fuel) :dr_Evil: |
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#19 | ||
FF.Com.Au Hardcore
Join Date: Apr 2005
Location: Canberra
Posts: 13,372
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You can usually tell the difference between a rookie and someone who doesn't give a **** mosman69.
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#20 | |||
FF.Com.Au Hardcore
Join Date: Apr 2005
Posts: 4,409
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Quote:
I would often tell my people if you were ever asked a Q that you did not know the answer to, that they never lie or tell made up bullshiete, rather to tell the customer that they did not know the answer to that question. How ever , from there as others have mentioned don't blame the staff, blame management as the staffer is a reflection of thier manager. I also went on and taught the guys and girls that if this was the case where they said they did not know the answer to this question, that their very next line was " but i do know where i can find the answer for you, can you give me a few seconds to get this for you" I then had a very good relation ship where they would then come and source the correct answer for the customer. The end result was a strong team between management and sales that worked together and as time went along the sales assistant grew more confident and needed less help and back up. even though they knew it was there. all in all a happier team of assistants, happier customers and a happy business owner. |
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#21 | ||
BrwnBstd
Join Date: May 2006
Posts: 746
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agree with most of it.
I hate.. sales staff that have to finish talking to 'their friends' before they can serve you. our local hungry jacks where most days the staff and many of their mates are standing at the door smoking when we are trying to bundle our kids past.. you get inside and the manager is going out for a smoke as well.. sh!ts me! I feel better now |
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#22 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Brisbane
Posts: 1,198
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Agree with Doc, if the salesperson doesn't know the answer, just say, "I don't know but I will find out for you". I too have been involved in sales and training people for over 20 years and it never ceases to amaze me the ineptitude and incompetence of many salespeople. Just last night I went to Harvey Norman with my 18 year old son to buy a camera for him. It was about 8.30pm and were closing in 30 minutes. We had already done our homework on what we wanted and had got 2 other prices for the model we wanted, so it was time to get negotiating with the salesperson. The young salesman was ok in his product knowledge, reasonably friendly, but did appear to be a little short tempered (I figured due to it being late on a Friday after a long day). He gave us his best price which was pretty good, said we would think about and let him know. With that he snubbed us and turned away. I thought you little *****, you want my money and you treat me like that..stuff you. So, we went across the road to JB Hifi to see if we could get a beter deal which we couldn't so went back to Harvey Norman. When the young fella saw us it was now 8.50pm and told him we wanted to buy the camera. At that he quickly changed his attitude. I have never had a problem telling salespeople why I buy from them or why I don't buy from them and in this case I told him he was rude and asked if it was because he had a long day. He said, "Yeah, I have been here since 5.30pm (3 hours), but been in school all day (year 11 & 16 years old). I told him to try treating customers with a little more respect if he expected them to hand over their hard earned cash.
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FROZEN WHITE XR5 TURBO & MOONDUST SILVER XR5 TURBO PREVIOUS RIDES AU3 VENOM RED XR8, 19" SILVER ARGENTS, REBEL BODY KIT & 6/4 BREMBOS MARS RED FG MK2 XR6 ECOLPI, SILVER ARGENT 19" RIMS & TINT BLOOD ORANGE BA GTP, QUAD EXHAUST, SUNROOF, CHIPPED, SS CAI, 320KW NAROOMA BLUE AU3 HERROD XR8- SS CAI, TS RIMS, 6/4 BREMBOS, TWIN SPOILER, REBEL BODY KIT & TUNED BY ELITE VENOM GTP, HERROD EXHAUST, DVD PLAYER, WINDOW TINT, SS CAI, STEALTH VENOM AU11 TE50, HERROD LOWERED, HEADERS AND EXHAUST [SIGPIC][/SIGPIC]
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#23 | |||
FF.Com.Au Hardcore
Join Date: Apr 2005
Location: Canberra
Posts: 13,372
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Quote:
Not exactly my fault but I still cop the crap from it. |
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#24 | |||
Cane Farmer
Join Date: Jun 2006
Location: Tom Price, WA
Posts: 4,056
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I got told by Ford that it'd cost $450 to get a battery for my remote entry and to get them to install it.
Went to AutoBarn, spent $3 on a battery and it works fine. I think that is bad service on Fords part.
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1994 ED XR6T - Cobalt Blue. 2009 FG XR6 - Black. Quote:
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#25 | |||
Focus on my Focus
Join Date: Dec 2005
Location: Canberra
Posts: 820
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Quote:
But seriously, thats shocking.
__________________
Now: 2006 Ford Focus LX Manual in Satin White Wife: 2013 Kuga Titanium in Frozen White Then: 1990 Ford Laser - Assasinated by a 76 year old man who failed to give way. Now normally when we have these races, Jeremy goes in the car and says "Powerrr" alot.... - James speaking about Jeremy (Top Gear S7 E05) American parts... Russian parts... ALL MADE IN TAIWAN! - Russian guy in Armegeddon |
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#26 | ||
FF.Com.Au Hardcore
Join Date: Oct 2006
Posts: 1,652
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I go to Repco: "Could I have a rear axle oil seal for an XC Falcon with a 9 inch diff"
Repco dude: "What's a rear axle oil seal?" |
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#27 | ||
FF.Com.Au Hardcore
Join Date: May 2005
Posts: 3,150
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My pet hate is Harvey Norman staff,
they ignore you if you are not dressed nice, and also they employ people with good school results over people with good computer and tech knowledge and skill.sort of like Superch%%p, employ kids with absolutely no auto interests due to good shcool results before kids with an interest in cars,then wonder why they only stay for a year or so.
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Hervey Bay QLD Great trades recently- GILMORE BOSSYONBIKE |
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#28 | |||
MIGHTY MAGPIES 2010
Join Date: Oct 2006
Location: yarram se vic in the shed listening to pinkfloyd and rubbing panels
Posts: 3,081
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Quote:
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#29 | |||
Cane Farmer
Join Date: Jun 2006
Location: Tom Price, WA
Posts: 4,056
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My dad went to Ford and asked if they have any flange gaskets.
Bloke at ford said there is no such part. Went to Tuff Muff and asked them, the parted was fitted in the hour.
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1994 ED XR6T - Cobalt Blue. 2009 FG XR6 - Black. Quote:
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#30 | ||
FF.Com.Au Hardcore
Join Date: Mar 2005
Posts: 1,216
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I have found my local Ford parts dept to be very helpful (New Oakford) and the Repco shop just around the corner has been very good in helping me source parts and taking returns when faulty, I enjoy going there!
I can't remember when I last had bad service? cheers Bill.
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AUII XR6 VCT ute 20 years and still going strong! |
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