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Old 21-04-2008, 12:08 PM   #1
russellw
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Default Planned Outage

Good morning

As we have now had two early morning server issues on Monday mornings we will be performing destructive tests on the server this evening at 2300 hours (11 p.m) - as the aim of the test is to replicate the server crash I would expect the server to be unavailabe for a short period between 11p.m and midnight.

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Old 21-04-2008, 05:17 PM   #2
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do you perform maintaince around 5.00/5.30 am every morning?
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Old 21-04-2008, 05:32 PM   #3
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There are some scheduled tasks that run between 0100 and 0600.

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Old 21-04-2008, 10:45 PM   #4
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To me the site is just not working at all each or most evening, for example tonight it seems to have crashed from about 9 pm to 9.40pm, when it came back on line.

Its not my server or anything as all other websites are available and working.
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Old 21-04-2008, 11:15 PM   #5
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Quote:
Originally Posted by Mark^^
To me the site is just not working at all each or most evening, for example tonight it seems to have crashed from about 9 pm to 9.40pm, when it came back on line.

Its not my server or anything as all other websites are available and working.
Yeah it happens hear too, but ussually it seems to last a little longer then 40 minutes.
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Old 22-04-2008, 02:45 AM   #6
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Quote:
Originally Posted by burnz
do you perform maintaince around 5.00/5.30 am every morning?
The backup job runs at 5am each morning. It hammers the server for a while.
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Old 22-04-2008, 02:47 AM   #7
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Quote:
Originally Posted by Mark^^
To me the site is just not working at all each or most evening, for example tonight it seems to have crashed from about 9 pm to 9.40pm, when it came back on line.

Its not my server or anything as all other websites are available and working.
It was down at that time.

We have made some changes we hope will help short term, and have some new hardware on the way to avoid this silliness.

Seems once again the site has outgrown the hardware.
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Old 22-04-2008, 08:12 PM   #8
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Thanks Paul, thats what you get from being popular...LOL
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Old 23-04-2008, 12:19 PM   #9
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Some of you may have noted two failures in the server this morning - one at 0835 and another at 0920 both for short durations.

We had been convinced for the last few weeks that the series of unexplained outages were the result of a hardware failure (specifically memory) but had been unable to prove that this was the case to the satisfaction of the hosting company.

Thankfully, the second failure this morning coincided with one of their techs being logged in and he thus was able to identify that the root cause of the outage was an attempt by the kernel to access a segment of bad memory - in this case one faulty stick that meant it only had 75% of the available memory capacity.

As a result we will take the server down later today to replace the RAM and hopefully that will resolve the current issues.

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Old 23-04-2008, 12:34 PM   #10
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Nice work guys , lucky for it to happen when it did. Couldn,t imagine the hassle of tracing a fault like that ......
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Old 24-04-2008, 12:59 PM   #11
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The RAM replacement will be performed today at 4.30 pm our time. I would expect the outage to be no more than 20 minutes.

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