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13-05-2007, 09:53 PM | #1 | ||
Regular Member
Join Date: Jan 2007
Location: Penrith, Sydney
Posts: 301
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Ok just need to vent burning so hard right now
Took my dvd player back which ive had for only 6 months because its stuffed, they gave me a demo unit... went to watch a movie tonite and it is stuffed as well... here are my options 1.) Girlfriend said be calm and ill get futher and ask to talk to management. 2.) Drive their listening to hardcore hate music to get fired up. Start calm, if nothing progresses start swearing and making a scene, if they don't do anything Smash the $88 dollar dvd player against the ground, call them all a bunch of Rip off merchants and storm out vowing to tell everyone i know never to shop their 3.) walk in smash the dvd player on the ground, start swearing and then calmly inquire about my warranty
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"I've got 2 Blow off valves, their for the chicks bro" Ps. Yes i have used the search button mum.... |
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13-05-2007, 09:56 PM | #2 | ||
Fiat POWAAH!
Join Date: Nov 2005
Location: Western Australia
Posts: 2,309
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maybe an $88 dvd player is doing what an $88 dvd player is meant to be doing...you get what you pay for
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13-05-2007, 09:57 PM | #3 | ||
FF.Com.Au Hardcore
Join Date: Jul 2006
Posts: 760
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Go with option 1 to start with save option 2 and 3 and option plan 4a. The girlfriend.
Word of warning. Dont expect to see it back for about 3 months. I took back a decent Hi Def STB and had to wait 3 months. Found out on the box went 4kms away to get repaird. Stuff JB HIFI and ring whoever made the DVD and where to take it or cut your losses goto somewhere like Domain or Retravision? |
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13-05-2007, 09:57 PM | #4 | |||
FF.Com.Au Hardcore
Join Date: Jan 2006
Location: FoMoCo
Posts: 3,441
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Option 1 mate. Ranting and raving aint going to get you anywhere.
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FGX XR6 Lightning Strike Sedan BA XR6 Mk II Shockwave Sedan - Now Sold - gone but not forgotten mods: 20% under drive, Pacemaker Comps 4495' (ceramic coated) , 3' Metal Cat, XR6T exhaust - twin 3' tips, F6 CAI, K&N panel filter, PWR trans cooler, customed tuned by Heinrich Performance Tuning HPT 183.7rwkw. Quote:
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13-05-2007, 09:59 PM | #5 | ||
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Join Date: Mar 2005
Posts: 5,954
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exactly, stop being such a scrooge, its 6 months old. buy a replacement from another car audio joint, and forget the old one, you will probably never get your money back, or a working item.
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13-05-2007, 10:00 PM | #6 | ||
Regular Member
Join Date: Jan 2007
Location: Penrith, Sydney
Posts: 301
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can i get an option 3? AMEN
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"I've got 2 Blow off valves, their for the chicks bro" Ps. Yes i have used the search button mum.... |
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13-05-2007, 10:04 PM | #7 | ||
She needs premium dude...
Join Date: Dec 2004
Location: Geelong
Posts: 618
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I tried taking my little brothers Xbox back. They told me to talk to the manufacturer. Kept telling them that I didn't buy it from the manufacturer I bought it from you and I am returning it to the place I bought it. The called security and threatened to call the police. Will never shop there again!
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13-05-2007, 10:04 PM | #8 | ||
Force Fed Fords
Join Date: Aug 2006
Location: Lysterfield
Posts: 1,914
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When you went into complain did you take your reciept with you?
If you didn't they wouldn't give two rats about you and the DVD player.
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BA XR6 TURBO 310rwkw and always chasing more Now with 6th Gear RAPID PERFORMANCE ORSM FORD CRUISER
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13-05-2007, 10:07 PM | #9 | ||
Focus on my Focus
Join Date: Dec 2005
Location: Canberra
Posts: 820
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Go Option 1. No need to be rude to them. My DVD player stuffed up 9 months into the warranty and it got sent away for 3 months to be repaired. I rang up after 2 months and kept enquiring about it. On the 3rd month, they rang me to tell me it was ready for a pickup. Went there, they couldnt find it. Gave them another week... still couldn't find it and said that if they couldn't find it by Saturday (3 days away), they'd give me a new one. They ended up finding it.
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Now: 2006 Ford Focus LX Manual in Satin White Wife: 2013 Kuga Titanium in Frozen White Then: 1990 Ford Laser - Assasinated by a 76 year old man who failed to give way. Now normally when we have these races, Jeremy goes in the car and says "Powerrr" alot.... - James speaking about Jeremy (Top Gear S7 E05) American parts... Russian parts... ALL MADE IN TAIWAN! - Russian guy in Armegeddon |
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13-05-2007, 10:10 PM | #10 | ||
not here much anymore
Join Date: Dec 2004
Location: Sthn NSW
Posts: 22,918
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I work in Customer Service and let me tell you if I were the salesman you approach with option 2 or 3 in mind you will be told where to go and what to stick up your butt when you get there.
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2024 F150 XLT
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13-05-2007, 10:13 PM | #11 | |||
Regular Member
Join Date: Jan 2007
Location: Penrith, Sydney
Posts: 301
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Quote:
Maybe you can answer this for me, are people in custom service/sales trained to be useless? It happened with my step bro's ipod, they said goto parramatta.... lets just say they ended up exchanging it with a brand new unit
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"I've got 2 Blow off valves, their for the chicks bro" Ps. Yes i have used the search button mum.... |
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13-05-2007, 10:18 PM | #12 | |||
Ripping it up
Join Date: Apr 2005
Posts: 664
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Quote:
i think people need to stop being lazy and do things the way theyre meant to be. I have been on all 3 sides of the fence (retail sales, manufacturer, and consumer). Sure its annoying as **** when the product doesnt work, but thats the price you pay when you buy a cheap cd player/700 dollar laptop/kia rio/whatever it may be. You pay for what you get- service and product quality The best way is to go to the manufacturer and follow the PROCEDURE. ****ing and moaning will get the employees worked up and they will do everyting in their power to prevent you doing and getting what you want END RANT |
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13-05-2007, 10:18 PM | #13 | |||
not here much anymore
Join Date: Dec 2004
Location: Sthn NSW
Posts: 22,918
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Quote:
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2024 F150 XLT
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13-05-2007, 10:21 PM | #14 | ||
Regular Member
Join Date: Jan 2007
Location: Penrith, Sydney
Posts: 301
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Ok people problem solved, went and stole the dvd player from the lounge room
going to watch Scarface or Zoolander
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"I've got 2 Blow off valves, their for the chicks bro" Ps. Yes i have used the search button mum.... |
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13-05-2007, 10:23 PM | #15 | ||
Fiat POWAAH!
Join Date: Nov 2005
Location: Western Australia
Posts: 2,309
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did you know computers can play dvds too
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13-05-2007, 10:24 PM | #16 | ||
Right out sideways
Join Date: Dec 2004
Location: Coffs Harbour NSW
Posts: 5,305
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option 2 and 3 is just 'when bogans attack' imo
no need to be an assmunch about it, fair enough you have scored some duds, go back calmly ask to get a NEW replacement, or ask them can you pay some more and get a better unit.
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2010 FG XR50 Turbo | 2007 FPV BFII GT, BOSS 302 |
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13-05-2007, 10:30 PM | #17 | ||
1967 XR Falcon
Join Date: Sep 2005
Location: South Coast
Posts: 2,231
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Go in, if they dont give you what your entitled to then smash it on the floor. What good will it be otherwise? May as well let it go out in style. If the store person tells you where to go, let him. Then leave knowing he has to clean it up. If they dont honor something they are meant to then stuff them.
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Coflash.com |
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13-05-2007, 10:39 PM | #18 | |||
Parts bin special
Join Date: Mar 2005
Location: Narre Warren, Vic
Posts: 8,276
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Quote:
A couple of years ago, I had a problem with the UPS for my computer. It started smoking out the back, then blew the fuses. I took it back to the shop I bought it from, and they directed it onto the manufacturer where it was repaired under warranty. It's been great since.
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Weekender 1964 US Falcon Futura convertible - Rangoon Red 260 Windsor V8, 4 speed manual, LHD, Electronic ignition, Mustang wheels https://fordforums.com.au/showthread.php?t=11470868 Daily 2014 SZII Territory diesel - basic runabout Previous Cars 1990 EAII Fairmont Ghia - Tickford engine, 5 speed, SVO wheels, bodykit, much more 2000 AUII Fairmont - XR wheels, Ghia interior 2010 FG XR50T ute - XR8 bonnet, Streetfighter intake |
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13-05-2007, 10:42 PM | #19 | ||
Ripping it up
Join Date: Apr 2005
Posts: 664
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but why should it be up to the retailer to do what the customer is too lazy to do? they have other things to do!!
in the end, you get the service you pay for. a ups is not cheap. an 88 dollar dvd player is. its a fairly simple equation in my books. if the retailer gets 5 bucks out of the unit he sold you, he has fulfilled his service duties. |
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14-05-2007, 12:13 AM | #20 | ||
Miami Pilot
Join Date: Jan 2005
Location: ACT
Posts: 21,703
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Do option 3 - you spoilt brat!
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14-05-2007, 12:34 AM | #21 | ||
Dirty ute club member
Join Date: Aug 2005
Location: Playing silly buggers in the gravel
Posts: 580
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Warranty does not = Shops problem. Its up to the manufacturer. No point getting ****ed at the shop.
Weve had this at work. Some bloke brought back his nitro car because the engine blew up. He got another engine. Second engine blew up. They both blew up because he ran them lean and over reved them. The second time the manufacturer sent back the same engine with a not saying tell the customer to get farked. Not the shops problem really so no point arguing with the shop. Call the manufacturer and stop whinging.
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2000 AU2 XLS Daily 1992 Toyota Celsior: 4ltr quad cam goodness UZN106 Hilux: Absolute mongrel bitsa also with 4ltr quad cam goodness...Forced induction in the planning |
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14-05-2007, 12:56 AM | #22 | ||
XR5 Pilot
Join Date: Dec 2004
Location: Perth, Ex NSW
Posts: 1,455
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Wise man once say; "You attract more bees with Honey than Vinegar"
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'08 Ford Mondeo XR5 in Thunder |
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14-05-2007, 01:11 AM | #23 | ||
IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,799
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lol, i remeber when i was in retail. The customer comes in all ****ed rants and raves and we say yeah well send it off. We eventually got around to it, made sure the customers that wern't ******* were treated properly.
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14-05-2007, 02:59 AM | #24 | ||
Starter Motor
Join Date: Apr 2007
Posts: 6
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You go part 1 for a reasonable period of time (More than 2 days, less then a week). Then you just keep working your way up the 'chain' of command - ie. from 16y.o's to the one's who are 'managing'. Then you harass them until they palm you off on to their superiors who actually sort the problem.
Make allowances should you be upset about a $60 piece of equipment if your are expecting $6000 dollar service. |
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14-05-2007, 03:09 AM | #25 | ||
Has Blue Blood
Join Date: Feb 2005
Location: Brisbane
Posts: 1,551
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Yeah , go with option 3, but take someone along so they can record it all with their mobile phone so we can see you chucking your tanty over an $88 dvd player , then we can all have a good laugh !
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Real cars dont wear bowties I'm not arrogent , Just superior
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14-05-2007, 06:37 AM | #26 | |||
Forum Director
Join Date: Dec 2004
Location: Central Coast NSW
Posts: 5,741
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Quote:
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14-05-2007, 10:13 AM | #27 | ||
Trev
Join Date: Apr 2006
Location: Was Perth, now country Vic
Posts: 8,017
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I had a good experience with Strathfield, finally... It took a little dissing around but in the end got money back for two set top boxes with hard drives I had bought, one for me and one for my parents, they worked but were just crap. They were about $300 each. Not quite as useless as the $1200 Toshiba set top box I also got my money back on from another store some months previously though.
Best set top boxes are Topfield, all the others are shite in comparison. Even my big dollar Sony twin tuner HD 250Gb thingo is still a cruddy piece of work compared to the Topfield.
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Trev (FPV FG II GT-E thus the fully loaded burger with the lot as standard +Alpine/Dynamat fitout - 2 of only 4 ever made GT-E factory 9" rear rims - Michelin Pilot Supersports - Shockworks Suspension) |
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14-05-2007, 11:43 AM | #28 | |||
FF.Com.Au Hardcore
Join Date: May 2006
Location: Brisbane
Posts: 1,053
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Quote:
Just buy a new one and if you have a beef with JB HiFi because your current DVD player is broken ("how the hell that's JB's fault still bemuses me"), go buy the new one elsewhere. For the record Iv'e got 2 Panasonic DVD players that are both at least a couple of years old each and have had no problems whatsoever with either one of them. |
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14-05-2007, 11:52 AM | #29 | |||
Life begins at 40
Join Date: Jan 2005
Location: Melbourne. Socialist capital of Victoriastan.
Posts: 3,715
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You say that this DVD player cost $88.
For $88 I couldn’t be bothered unlocking my side gate to get my bloody car out. Listen to your girlfriend, she obviously has more than her fair share of common sense. How would you feel if you worked in a shop and some little pr1ck walked in and used option 2 or 3? Is it their fault that your $88 DVD doesn’t work? Would you still use option 2 or 3 if the bloke in the shop was six feet tall and four feet across the shoulders?
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Quote:
Justice is what you get when you run out of money.
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14-05-2007, 12:30 PM | #30 | ||
Regular Member
Join Date: Sep 2006
Posts: 83
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Of course he would. Thats where we need someone to record the moment and see the result of what the bloke in the shop would do. Can you tell me you dont wanna see him get thrown headfirst through the front window of the shop? :
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Current Ride - 2010 5 door WS Fiesta Zetec in Black Sapphire, currently no modifications Previous Ride - 1998 EL Futura, 1998 EL GLI with fairmont ghia interior |
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