Why is it.................?

[Citroënbender]

E-Commerce platforms.

Is it genuinely difficult to generate a quotation for a client and add a portal to the customer-facing web pages to “Review Quote” (with following option to immediately progress to secure payment)? Or are most online businesses just stupid/lazy?

I have been trying to buy from a supplier who is less 1 on an item. Everything else they have the quantities I need. Backorder fulfilment date is confirmed, and I told them I’m happy to take everything else now. So I requested a quotation with link to payment in full - including the B/O item and all freight.

Silence.

Then I get a follow up email asking for my rego so they can confirm the parts requested, fit my car. Out of cynical amusement, I gave these details. In return a cheery airheaded email saying “We can confirm those parts fit your car”.

Well, yes. THAT’S WHY I WANTED TO ORDER THEM.

So… Are Run Auto Parts stupid, or is it actually difficult to do what I outlined in my second paragraph?