Ford EcoBoost engine issues

[samsy351]

Hi guys would like to pm either if you about how you went about getting this issue sorted with Ford
How your experience was and any difficulties etc

[Focus2016]

Hi team, have just come across your posts as my 2016 Focus 1.5 Sport has the same issue. Purchased used from the Ford dealership last August, engine had been misfiring so took it in to Ford service centre turns out it has a cracked head and entire engine needs replaced. Anywho, I’ve read plenty about this being a known issue overseas but not a lot here in Australia. If you guys would be willing to share any info or guidance you have about this issue I would really appreciate it as I’m super stressed and confused about where to go from here as I purchased the Focus used and apparently Ford have said that as I’m not the originally owner they won’t do anything about it. Don’t really know what I’m asking, I guess I’m just venting but if you do have any info that would help I would be grateful! Thanks

[VicVic]

Definitely can be fixed by ford. I was not the original owner of mine either. I would call Ford Australia, tell them what's happened, tell them you know that it has been acknowledged as an issue with this kind of engine in Australia as well as in Canada and the US and ask them to log a case. They'll give you a case number and then when you book it in with your local Ford dealer you give them the case number ring forward back and say listen. I've taken it down to my local dealership. I've given them the case number they going to check it out for me. They'll talk to each other and next thing you'll get a phone call saying that they're going to replace the long engine at no cost but be warned it could take 8 to 12 weeks.

[VicVic]

Sorry, a few little issues with the voice to text there. Essentially what happened with me was that I had exactly the same issue as Gazza. It was missing them overheating . Coolant leaked into the head and eventually caused it to crack. I rang Ford Australia. I got a case number. I rang my local dealer they said bring it down and we'll have a look at it. And gave them the Ford Australia case number and then they spoke to each other and next thing I got a phone call saying it'll be replaced at no cost to you. Ford Australia even supplied a replacement car for the long time that we were awaiting a replacement engine.