Chrysler Buy Back Another Jeep...

[csv8]

"Mr Sifniotis was one of several unhappy Jeep owners whose stories were presented by The Daily Telegraph in May — part of a series that also revealed parent company Fiat Chrysler Automobiles was under investigation by the Australian Competition and Consumer Commission over whether owners were misled about their rights to refunds or replacements.

Mr Sifniotis alleged his Jeep Grand Cherokee’s steering locked — while in motion — in August last year, five months after purchase.

In a September email the dealer said it had fixed what it called “a wiring concern”.

But in November, while his wife Mary was doing 100km/h on the M5, it allegedly happened again.

Mrs Sifniotis said she had to stop the car to unlock the steering wheel.

The dealer is buying the car back for $60,000 after NSW Fair Trading’s intervention.

Fair Trading said its “examination of the vehicle in question, and the trader’s records, as well as discussion with the trader have resulted in the buyback offer”.

Family's problem 4wd finally bought back after nine months

I was so angry I destroyed my $49,000 Jeep

FCA Australia, which is not contributing to the buyback, said it was “unable to find any fault with this customer’s vehicle.

“However, we are satisfied that an agreement has been reached ... and that this matter has now been concluded.”

[Pedro]

FCA is in big $$ troubles in USA, and although it is # 3 in overall sales, it is carrying so much debt, that the CEO has been trying to flog it off but can't find any buyers.

[XR Martin]

Wish Nissan would buy back one of our work GU Patrols. Took them over three months to solve why it wouldnt start, however it hasnt been able to drive out the workshop. As soon as you put it into D it stalls
Its unlikely we'll be buying Nissans again after this.

[Binny]

So it looks to me like Chrysler didn't buy it back the dealer did?

[mik]

it would be hard to think of a much worse scenario than steering locking up at 100 k`s, hopefully it was a one off fault.

[Olbucko]

Is this what happens when electric power assistance fails? at least you can still steer a car if hydraulic power steering fails.

[new2ford]

Originally Posted by Binny

So it looks to me like Chrysler didn't buy it back the dealer did?

That doesn't add up. Somehow the full story isn't here.

[Binny]

The headline doesn't match the text -

"The dealer is buying the car back for $60,000 after NSW Fair Trading’s intervention."

"FCA Australia, which is not contributing to the buyback, said it was “unable to find any fault with this customer’s vehicle.

“However, we are satisfied that an agreement has been reached ... and that this matter has now been concluded.”

So Chrysler did not buy back a Jeep at all.

[csv8]

http://www.dailytelegraph.com.au/sub...ype=registered

[Binny]

Originally Posted by csv8

http://www.dailytelegraph.com.au/sub...ype=registered

Its behind a paywall. But regardless the article's headline is wrong. Jeep didn't buy the car back. The dealer did. And FCA say they did not contribute to the buyback.

[csv8]

Binny..I don't subscribe to any newspaper thats behind a paywall..ripoff.....

[Sprintey]

Originally Posted by Olbucko

Is this what happens when electric power assistance fails? at least you can still steer a car if hydraulic power steering fails.

Really silly question but I'll ask it anyway, if someone drops a nuke or EMP and you are outside the blast radius but inside the EMP radius, would you lose electric steering?

[irish2]

Originally Posted by Sprintey

Really silly question but I'll ask it anyway, if someone drops a nuke or EMP and you are outside the blast radius but inside the EMP radius, would you lose electric steering?

That would be the least of your concerns, as nothing else electronic would be working on the car either. No need for steering if the engine is dead.

[devilcv8]

Originally Posted by Olbucko

Is this what happens when electric power assistance fails? at least you can still steer a car if hydraulic power steering fails.

I know my daughter' TS Astra had the electric power steering lock up on her a couple of times. Dealer couldn't fault it. She got rid of it.

[Davehoos]

It could be the steering lock not power steering assistance. some vehicles these days have that keyless ignition locks that cant drive past radio transmiters.

Some of the high tech [stupid] vehicles I worked on have the transmission and steering locks controlled with adjustable cables. A South African imported benz I worked on started in gear and drove full throttle through the workshop into a cabinet. when I pushed a security remote into the dash through the window to turn on a heater fan power.

Leyland P76 had a ignition lock recall after production finished. If you had a floor shift you got a new lock. If it was a column shift it was considered safe as the lock could only apply by accident in park [auto] reverse [man].

[SumoDog68]

Originally Posted by devilcv8

I know my daughter' TS Astra had the electric power steering lock up on her a couple of times. Dealer couldn't fault it. She got rid of it.

Astra power steering pump is often used in buggies and race cars - it is electric pump that pressurises oil system , newer systems it is electric motor assistance to steering column (rack) directly.

[Franco Cozzo]

Foreign concept to us, its called customer service

[Bossxr8]

I'm pretty sure electronic power steering systems have a back up in case of complete failure. But steering lockup may be caused by something that doesn't trigger the backup.

[XR Martin]

Yes you can still steer without the electric assitance, just like you can without hydraulic assistance.

I think its the Infinity Q50 that has no direct link between the steering wheel and steering rack.

[Bossxr8]

IIRC the Infiniti has a backup system that is connected to the wheels though, just in case.

[danzvtil]

Technically the dealer is responsible here to buyback the vehicle, as it is the dealer who has the trading relationship with the customer. While the story states FCA didn't pay, the dealer would have recourse via their distribution agreement for such a case.

[vztrt]

Originally Posted by Big Damo

Foreign concept to us, its called customer service

You mean after Consumer Affairs intervened?