Ford - very very lousy service

[missfiggy]

Customer service - hahahahahahahaha
Definitely not from Ford.


Sent a fairly urgent query to Ford "customer service" on 6 May.



Meanwhile I have taken my 2015 Ranger to a Ford dealer and had the problem diagnosed and well underway towards a "goodwill" warranty replacement of the auto transmission which kept overheating no matter how/where it was driven. Vehicle 32 days out of new car warranty and done only 62,000km.



"Customer service" replies on 21 May that they have issued me with a job number and that I should take my vehicle to any dealership and report the job number - they will take it from there.


FMD - 2 weeks to reply. In my original query I stressed that the problem needed urgent attention as I was travelling and had forward (expensively deposited) bookings.


Is this Ford's usual response time to customer queries?
Anyone else had a similar experience?
Or should I have not bothered with their website at all?