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Old 09-08-2007, 10:01 AM   #19
Quasi
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Join Date: Jan 2005
Location: Canberra, Australia
Posts: 2,479
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Quote:
Originally Posted by Hunter
Anyone else here endure the torture of ITIL evangelists on a daily basis? Common sense anyone?
That's part of what I was referring to. ITIL is fine in guideline form, although there is a growing number who seem to feel that Service Desk, Desktop, and Server Support areas are in such disarray that ITIL needs to be adhered to as some sort of gospel that will save us all.

Anybody here work in an ITIL environment who can actually quote any of it?
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