Shell/Coles ATM's

[Bossxr8]

Went and bought some petrol from Shell today and I asked for $50 cash out via Eftpos while paying with an ATM card. The operator then said "I don't have $50 to give you, but we have an ATM over there if you'd like to use that".

Funnily enough it was a Coles branded ATM.

I found it very hard to believe that an extremely busy servo that has had customers all morning did not have $50 to spare in the till. I'm assuming that the idea is to get people using the Coles branded ATM, and be slugged the $2 to boost Coles profits. If they have one of these at every Coles servo then thats a hell of a lot of people being slugged $2 every time they want some cash. I'm sure the console operators have been advised to do this.

Nice way to do business Coles/Shell.

I just drove down the road and got the cash out of my banks ATM just out of principal.

[cool65]

Only $1 to use

http://www.heraldsun.com.au/news/vic...-1226479859383

[Bossxr8]

Originally Posted by cool65

Only $1 to use

http://www.heraldsun.com.au/news/vic...-1226479859383

Geez, how giving of them to only take $1 off me and not $2. They are so caring.

How much have they worked out it costs the bank to collect money from other banks, it was only a few cents wasn't it? All the rest is pure profit, and they will make millions off it.

[deesun]

Originally Posted by Bossxr8

Geez, how giving of them to only take $1 off me and not $2. They are so caring. All the rest is pure profit, and they will make millions off it.

Geez we even complain when they half the cost. They have probably bought out the ATM company and instead of being $2 its $1. It's not illegal to make a profit. As has been said console operators are instructed to keep minimal cash and as such reduces the risk of hold up. They can be sacked on the spot for having too much. Same reason they lock doors at night. I have asked at my local and if hey have the cash they can give it, if not they cant.

[Bossxr8]

Originally Posted by cool65

Only $1 to use

http://www.heraldsun.com.au/news/vic...-1226479859383

How come the one I used cost me $2.50?

[poppa smurf]

in some cases, as in my credit union account, there will be another fee, charged by the bank as I found recently

I use a lot of out of town ATM's and the dollar and two dollar charges add up.....then to get slugged on top by my bank is a twin hit

[Mr Hardware]

So in the taxi industry, cash vs card payments were roughly 50/50 ten years ago.
Nowadays card payments make up about two thirds of payments.

So if we guess that this data is roughly the same for fuel purchases, then in what scenario is cash out going to be feasable for the servo?
Are they going to stock cash just to give out to people as cash out?

Back in the 80s and 90s it probably would have been a blessing for the servos, to have people have cash out, basically meaning that there's less in the till to bank and more in the company's account. Nowadays, why would they want to service customer's cash-out requests? What incentive do they have to more or less extract money from their own accounts just to service these requests?

[Bossxr8]

Originally Posted by Mr Hardware

So in the taxi industry, cash vs card payments were roughly 50/50 ten years ago.
Nowadays card payments make up about two thirds of payments.

So if we guess that this data is roughly the same for fuel purchases, then in what scenario is cash out going to be feasable for the servo?
Are they going to stock cash just to give out to people as cash out?

Back in the 80s and 90s it probably would have been a blessing for the servos, to have people have cash out, basically meaning that there's less in the till to bank and more in the company's account. Nowadays, why would they want to service customer's cash-out requests? What incentive do they have to more or less extract money from their own accounts just to service these requests?

For an extremely busy servo like this one even if only 2/3 rds of buyers use cash, its still a lot of money in the till considering most people would probably spend north of $50 at a time.

[Mr Hardware]

No No i'm saying I suspect only 1/3 of the buyers use cash, hence my thoughts.

Not that i'm standing up for coles (the evil empire) or atm fees (rorts).

[Bossxr8]

Originally Posted by Mr Hardware

No No i'm saying I suspect only 1/3 of the buyers use cash, hence my thoughts.

Not that i'm standing up for coles (the evil empire) or atm fees (rorts).

Sorry, I meant to say 1/3, I got what you were saying but mixed it up.

[335POWER]

Most likely you had walked in just after they had just done a change order, so he had very very little amount of change in his draw, and being in a servo, they try to keep it at an absolute minimum.

[Bossxr8]

Originally Posted by Troy23

Most likely you had walked in just after they had just done a change order, so he had very very little amount of change in his draw, and being in a servo, they try to keep it at an absolute minimum.

Possible, but maybe I can see that this could very well be a way for Coles to make extra cash from ATM fee's.

I'll be aware of it and see if it keeps happening.

[2011G6E]

On one hand, yes they should have cash on hand without forcing customers to pay to use an ATM (usually $2.50 from what i've seen), but on the other hand,how many people pay by cash nowadays? I rode my GSX1400 from here out to Longreach, stayed overnight, and rode back again, and I think the only time I actually used cash for anything was at Snows Bakery in Alpha for one of their legendary sausage rolls (OK...it was two...and a pie... ).
For the whole of the trip for fuel and meals, I didn't use cash at all. I imagine many travellers would be like that now so cash floats would be smaller.

[335POWER]

Originally Posted by Bossxr8

Possible, but maybe I can see that this could very well be a way for Coles to make extra cash from ATM fee's.

I'll be aware of it and see if it keeps happening.

Yeah, keep aware of whether it keeps happening. But also be aware that being a servo, and being prone to hold ups, they keep as little in the tills as possible

[Road_Warrior]

Originally Posted by Bossxr8

Possible, but maybe I can see that this could very well be a way for Coles to make extra cash from ATM fee's.

I'll be aware of it and see if it keeps happening.

You're probably right, but these days it is in the console operator's best interests to have a minimal amount in the till, change over would see most cash dumped into the safe.

[svo supporter]

Originally Posted by Bossxr8

Possible, but maybe I can see that this could very well be a way for Coles to make extra cash from ATM fee's.

I'll be aware of it and see if it keeps happening.

It's more along the lines of not having a lot of cash sitting in tills....Servos are common place for robberies...Doesn't matter the hour of the day, the lowlives do it...So if there's sfa cash in the tills, there's less chance of them getting robbed.

So yes, complain that shell/coles are trying to rip you blind over he atm fees, but on the flip side consider the poor person behind the counter waiting for the next lowlife to stick a knife or gun to their throat wanting a quick buck. (which you end up paying for anyways, as prices go up to cover insurance hikes)

BTW I do have a shell/coles servo 3 doors down from me and I refuse to deal with them becuase of an indescretion.

[my67xr]

i thought they had big safes nowdays, usually under the counter somewhere.
i see them putting cash in all the time.
they keep a basic float in the till incase they are robbed or whatever.

[Kable72]

They do keep a big safe for excess cash in the till, but the staff don't have access to that storage. They only have access to a basic float which varies in size depening on the size of the store and usually it's only a max of about $1,500 bucks.

[Alister]

Originally Posted by Kable72

They do keep a big safe for excess cash in the till, but the staff don't have access to that storage. They only have access to a basic float which varies in size depening on the size of the store and usually it's only a max of about $1,500 bucks.

Close mate, half correct.

There is a "note reader" (safe) that you have instructions to automatically drop every $50 or $100 note you receive into it. You aren't meant to carry these notes in your till, some CSRs do if they get lazy.

The maximum allowed float size is approx. $200 (often +/- 10% depending what you end the shift on) REGARDLESS OF THE SIZE OF THE STORE. When you start your shift and you aren't meant to keep much more in your till whilst on your shift. I won't say how much for obvious reasons.

If you run out of notes, there is a time delay system to access coins and small notes ($10 and $5 notes). I won't go into the details again.

Anyway back to the OP -

mate, get over it. It's a servo not a bank and no CSRs like keeping much in the till after hours (or even daytime hours) as the RAMs can pop in for random audits. So many customers use to ask for ridiculous amounts of cash out and then got prissy because I told them to use the ATM because I had none in the till but why would I risk my job (have since quit many years ago) so I can give you cash out?

Also have you wondered why at the Coles supermarkets the pinpad even prompts you for cash out but at Coles Express (Shell) it doesn't? Obvious reasons again.

One more thing, i'd say more like only 1/4 of customers pay cash and that's based on near 4 years of experience when I worked there while I was at uni and I worked at many different sites.

Ahhh those were the days...*sits back in rocking chair*

[flappist]

Originally Posted by Alister

Anyway back to the OP -

mate, get over it. It's a servo not a bank

No actually servo is short for SERVICE which is something you no longer get from a petrol station (or a bank).

[Franco Cozzo]

Originally Posted by flappist

No actually servo is short for SERVICE which is something you no longer get from a petrol station (or a bank).

Interesting you mention this because on Thursday my supervisor came out to the workshop I did 4 weeks of training placement in and he was mentioning how when he was 15 he did his apprenticeship at a petrol station as a motor mechanic and if a customer rocked up he would fill their car with fuel, fill up the washer bottle, check oil, clean their windows and took payment.

Damn that would be nice to get that happening again, I wouldn't mind paying extra for it also.

[Alister]

Thread dig again but good point regarding service, I remember the days when I was a small kid but could you expect to do it now?

Big sites serve between 2500 - 3500 customers a day (work that out to the hour and then think about peak hour times and how long it takes customers to fill up and get out etc) and even small dingy ones serve 1000 - 1200 on busier days.

No way you could keep up with drive way service. Maybe if you owned an independent with hardly any customers but anywhere with shopper dockets get reemed.

I remember working the 4pm-12pm at a major site and serving between those hours 100 - 150 customers an hour and then someone coming in the ask me to fill their tank for them with 10 people waiting in line and me being the only one on duty

[gtxb67]

Originally Posted by Big Damo

Damn that would be nice to get that happening again, I wouldn't mind paying extra for it also.

i think you would - once minimum wage, oh&s equipment etc to took effect
plus the fact that with the amount of queueing at servos the extra time would cause most to go postal
and i don't want anyone touching my car - i will do it thank you. service is only service if they car and do it right




on the original topic - in south east melbourne it has never been different. even when the atm is from a bank and not the particular supermarket chain. servos in general never give out money with eftpos. there are many, many atm's and supermarkets around to get money from - maybe the servo's think this too
and if every customer wanted even $20, they would certainly run out of money
i am not sure how much money the attendants do have access to, but considering how easy a target servo's are, it would not be right or safe to have a $50 note ready for every customer

[Falcon_Crazy]

These machines used to be REDI Machines..spewing that changed.

[Fiesta_Man69]

The missus worked at Coles when she was at uni... As checkout operators they were under instruction from management to subtlely have a hand on the scales when scanning fruit/vegies.... This was about 5 years ago... It was apparently very common... so nothing would surprise me about Coles grabbing extra coin dishonestly.

[red_hotxr6]

Originally Posted by Bossxr8

Went and bought some petrol from Shell today and I asked for $50 cash out via Eftpos while paying with an ATM card. The operator then said "I don't have $50 to give you, but we have an ATM over there if you'd like to use that".

Funnily enough it was a Coles branded ATM.

I found it very hard to believe that an extremely busy servo that has had customers all morning did not have $50 to spare in the till. I'm assuming that the idea is to get people using the Coles branded ATM, and be slugged the $2 to boost Coles profits. If they have one of these at every Coles servo then thats a hell of a lot of people being slugged $2 every time they want some cash. I'm sure the console operators have been advised to do this.

Nice way to do business Coles/Shell.

I just drove down the road and got the cash out of my banks ATM just out of principal.

What i have found also, is that i have a caltex service station about 200 metres from the shell service station. I shop at coles and get 4cents off petrol at the shell servo, however, caltex petrol prices are say at $1.40 a litre shell will be at $1.42 a ltr..so there is hardly a saving at all..

[lucas2]

People are under strict instruction to remove all excess notes from tills ($100's, $50's and $20's), often only left with $200 in larger denominations. Then people ask for cash out, leaving no $100's or $50's. Unfortunately, the change machines don't spit out $50's..only $10's, $5's and coins. Thus, the operator must accumulate larger notes again.

Considering the amount of profit Coles is making, I highly doubt an ATM fee is going to increase their profits by much, if any notable value.

[devilcv8]

Originally Posted by lucas2

Considering the amount of profit Coles is making, I highly doubt an ATM fee is going to increase their profits by much, if any notable value.

They need to recoup some of the money they've had to outlay in unfair dismissal and law suits that they lost, somehow.

[deesun]

Originally Posted by devilcv8

They need to recoup some of the money they've had to outlay in unfair dismissal and law suits that they lost, somehow.

For who?

[my_gxl]

I had to swap to ING Direct to dodge monthly fees from other banks.

Now no monthly fees, no fees to transfer money or pay bills, and if you withdraw $200, they pay you back the fee.

No this is not a paid ad.