Quote:
Originally Posted by Franco Cozzo
They do have that kind of power - Autobarn is part of BAPCOR, which has a $1.8B revenue.
Both BAPCOR and GPC Asia Pacific set the terms to their suppliers, not the other way around, because of the money they spend with suppliers.
Its the same with OEMs, you sell to them on their terms, not yours.
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And JB Hifi/Good Guys have revenues about $11.5b, but if I walk in with my 6 or 12 or 18 month old dud TV they won't give me a new replacement out of stock. Or a refund.
That aside, if they had that kind of power, why aren't they doing it now? Why **** off customers by making them follow the manufacturer's warranty procedures? Surely it's far easier to just give a refund or replacement then to go through all this crap, which includes ****ing off the customer and reviews like this being posted online.
On the face of it, to me, it seems the manufacturer is setting the terms... Not the retailer. No matter how big they are.