Quote:
Originally Posted by arm79
I doubt any retailer has that kind of clout. Maybe on the odd occasion, but not all the time. But it seems the failures aren't of the odd occasion where the manufacturer would wear the cost.
Say Autobarn swaps the battery or gives the customer a refund then sends off the "dud" one for inspection and the manufacturer goes "no fault found" then Autobarn has to suck up the loss. Do that a few times and Autobarn are no longer on the customers side, they will strictly follow manufacturers policy.
And there is no way known the manufacturer will replace/refund every battery Autobarn demands they do. They will just stop dealing with Autobarn.
Its interesting going back and reading some of the TSB's for the B-series. In one of them it specifically says:
It goes on to say here are new testing procedures that must be followed and if the rack is changed and found to be no fault found on return or proper procedure has not been followed the entire claim will be denied and rejected.
When retailers start loosing money they quickly stand up and listen. |
Re clout.That is how Bunnings run manufacturers.Bunnings tell them what the price they will pay is Take it or leave it, no questions asked warranty.Oh and your reps will stock the shelves and make sure stock doesn’t run out or we won't buy off you again.